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To provide integrated risk management solutions to Bernalillo County departments in order to protect people and safeguard assets through services including risk awareness, risk financing, risk control, risk transfer, claims management, and compliance.


CLAIMS

  • Multi-line claim management services
  • Workers’ comp services
  • Tort claims

LOSS CONTROL/SAFETY

  • Host Occupational Safety and Health Administration (OSHA-10) education program
  • Conduct safe work observations
  • Conduct safety supervisor training
  • Conduct “focus four” training (eyes on path, etc.)
  • Compliance department evaluations (fire life inspections)
  • Safety improvement plan
  • Accident investigations
  • Update county emergency response action plan

QUALITY ASSURANCE

  • Provide audit services for county departments
  • Provide Baldrige project management and technical assistance to the county

RECORDS MANAGEMENT

  • Supports county records standardization
  • Oversees county records storage/actively manages contract with vendors
  • Coordinates county records retention schedules and record destruction with departments
  • Support move to Alvarado Square
  • Train departments on imaging plan

 


ID Objective Status Accomplished Date

O58

Develop Risk Management strategic plan 

Complete

FY16

O59

As part of a renewed effort within the department to engage in strategy and policy development focused on providing a safe environment for county employees and the public (revision of Loss Control Policy (LCP))

Deferred

Future Review

O60

In order to ensure compliance of State regulatory requirements, communicate and train county employees to Administrative Instruction (AI) RM-10 Management of County Records

Complete

FY18*

O120

Train supervisors on Administrative Instructions Risk Management 07 & 08

Complete

FY18*

* Converted to Performance Measure


The Matrix is used during the Build Foundation and Developing Framework phases of the performance reporting process. While developing the Matrix the mission, services, projects, and performance measures are reviewed, updated, and/or established for the upcoming cycle. The Meeting Agenda and Industry Research are used during the Analyze & Review phase of the performance reporting process. The Meeting Agenda tracks questions and follow up items addressed during the DCM Performance Meetings, while the Industry Research is reviewed for industry trends and benchmarking opportunities.   



STRATEGIC PLAN GOALS LEGEND

The legend below illustrates the alignment to the Strategic Plan Goals across the objectives and performances measures per department. 

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