Analyzing and reviewing performance begins with the Operations Excellence Office (OEO) establishing relationships and providing training to subject matter experts. To help tell the story OEO works with subject matter experts from all departments to ensure they have a strong understanding of the metric, why it is being tracked, how often data is collected, and how the data will be displayed.

Tracking actual results as compared to the targets is a key activity conducted during this phase. OEO analyzes data trends and asks subject matter experts questions to understand the results for the performance measures and objectives. 

Conducting performance meetings with departments and county leadership is very important to ensure a shared understanding of the measures, ensure current and accurate information, and discuss action plans. OEO prepares performance meeting agendas, webpages for each measure, and dashboards while analyzing trends to uphold the pillars of transparency and accountability in the performance management process.

For more information about the roles and responsibilities during performance meetings refer matrix below:

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